Translation:

FAQ

 
 
               
 

How do you convert a photo into a chart? 

I have a sophisticated DMC based programme, which does most of the work for me!  Certain aspects have to be done by hand - it's taken quite a while to get to the high standard you can see here! 

 
 

How do I get my photo converted into a chart? 

Easy!  Email me the photo, along with any rough sizing requirements for the finished design & I'll email proofs back to you to view. 

 
 

What if I don't like the background on my photo or want to change it? 

I can modify the background for you, either by making into a solid colour or just deleting unwanted background images. 

 
 

I asked for a size of 30" x 18" - why is my proof 28" x 19" ? 

The programme I have will keep the original photo in proportion when it's converted to the chart - so sometimes it is impossible to get the exact size you had in mind...  however, it will be very near it! 

 
 

What if I change my mind after looking at the proofs & choose a different photo to be converted? 

No problem at all - the proof service is completely free & with no obligation to buy.   Just email me your new photo!

 
 

I've received my proofs - what do I do now? 

Have a look through the proofs, choose which one you want converted & let me know!  Once you have agreed to the quote given, you can either pay direct into my PayPal account or I can send you an invoice.  Once payment is received, your chart will be sent out to you 1st class (anything over £20.00 is sent recorded delivery at no charge)  

 
 

 I want something changed on my proof, what do I do?

Just let me know what you want changed & I will send an amended proof to you for you to look at. 

 
 

How long will it take to get my chart? 

Once you have approved your chosen proof - I aim to post out to you 1st class the next day. 

 
 

How do I add threads & fabric to my order? 

I can send through details of the fabric available & can supply all or some of the threads you will need to complete the design.  I will quote with my email, as price is dependant on your requirements. 

 
 

How long will it take to receive my kit? 

I aim to post out to you within 5 working days, depending on the contents of your chart.  Postage is FREE on any orders over £20.00 & always sent recorded delivery unless you require otherwise.

 
 

I want you to sew a design for me, what do I do? 

Email me the photo & I will send back proofs for you to approve.  Once you have chosen the design, I will quote reflecting the hours & materials involved.  I do ask for the majority of the fee "up front" - but will email you with the design's progress.

 
 

How long will a commission take to get to me? 

That is dependant on the work involved!  I will give you a rough idea of the number of hours & rough completion date with my quote - but this is not an immediate service! 

 
 

I have agreed to your quote & have paid you - but I've now changed my mind. 

Sorry - I cannot refund on personalised items 

 


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